Wednesday, May 31, 2006
BPO Jobs : Myth
This is a big one, myth that is. The BPO industry offers direct on the job learning in a international environment in specific industry verticals or processes. Employees in the industry become experts in specific processes or in a vertical like Insurance or Retail. The BPO industry creates knowledge workers and not just process workers. The industry provides international exposure- in terms of global clients, best practices, domain knowledge and business communication skills. Employees can also look at opportunities in various fields such as project management, training, quality, Information Technology and sales.
Bpo Jobs tips
Make sure you have strong grammar comprehension. Before going to another interview in a BPO company, brush up on your communication skills -- they are very important.
Tuesday, May 23, 2006
Call Centre Glossaries
Call Centre Glossaries
Find A to Z Call Centre Glossaries here.
With increase in outsourcing, Call Centers are also becoming popular
Call centers are becoming increasingly popular in today's business, where many companies have centralized customer service and support functions. Call centers are generally large offices with representatives who either make or receive phone calls. Depending on the type of work, call centers may have a single office employing a few people or large office with thousands of employees. The main activity in some call centers is answering inbound calls, such as a bank that gives out a toll-free number for customers needing help. At the same time there are some call centers that focus on outbound calls too.
Saturday, May 13, 2006
World's Best / Top 50 BPO Companies
1 IBM Global / Daksh 2 Accenture 3 Hewlett Packard 4 MphasiS 5 Ernst & Young/Capgemini 6 Wipro Spectramind 7 ICICI One Source 8 eFunds Global Outsourcing 9 Convergys 10 Affiliated Computer Systems 11 Sutherland Technologies 12 Oracle 13 Hewitt/Exult 14 HCL Technologies 15 Xansa 16 CSC 17 Unisys 18 Keane 19 Satyam 20 CGI 21 Cognizant 22 24/7 Customer 23 Intelligroup 24 Northrop Grumman IT 25 Infosys 26 Getronics 27 Covansys 28 Syntel 29 Ceridian 30 Spherion 31 ADP 32 i-flex 33 Tata Consultancy Services(TCS) 34 General Electric 35 Siemens Business Services 36 Atos Origin Intl B.V. 37 Info Crossing 38 Datamatics 39 Outsourced Partners Intl 40 Tech Books 41 I-Gate 42 Office Tiger 43 Perot 44 EDS 45 Patni Computer 46 Gevity HR 47 V Customer 48 Source Net Solutions 49 WNS Global 50 Deloitte
Source: The Black Book of Outsourcing (Brown & Wilson, Wiley Publishers)
The trend of BPO is likely to continue under all circumstances
BPO : Cater to changing customer demands
With increase in outsourcing, call centers are also becoming popular.
India is undoubtedly the most favored IT/BPO destination of the world
Friday, May 12, 2006
BPO Market in Asia Pacific Excluding Japan to Reach US$14 Billion by 2010
Nasscom is setting up an independent self regulating organisation (SRO) to monitor the BPO industry
Friday, May 05, 2006
BPO Growth & Data security
Though the contribution of software-BPO exports at $17.2 billion now accounts for five per cent of the economy and 14 per cent of the exports from the country, the potential for growth was still very high, the Survey said.
Monday, May 01, 2006
BPO / Call Center : English Proficiency Tips
In a plain manner, focusing on the 'correct' pronunciation of each word - much as some students do when trying to pronounce well.In the natural, manner with content words being stressed and function words receiving little stress.
Outsourcing Best Practices
The aim of outsourcing is to gain value for the host organization. There are several contrasting views however regarding how to maximize value and minimize risk by outsourcing.