BPO Outsourcing?

In general terms, BPO is getting labor intensive, mundane back room day to day business processes performed elsewhere, where these tasks could be inexpensively undertaken. It requires knowledgeable personnel, some of them preferably with MBA or CA degrees. Main attraction for BPO outsourcing is lower costs. In uncertain economic times (2000 to 2003), it also reduces corporation’s headcount, hence liability upon job termination. In India, the West (USA & the Europe) has discovered a huge pool of trained manpower willing and able to do these tasks inexpensively. The current drive in USA and UK for BPO outsourcing started with an earlier urgent requirement of software engineers for the Y2K event. The West fell short on trained manpower and called for talent from India. The latter provided its best and the brightest and the Y2K event passed uneventfully. In two years since the Y2K (1997-99), India has been recognized as a resource pool. Business managers in USA have learnt that the same job, which will cost one dollar in USA, cost only 30 Cents in India. In terms of quality, it will be equal or better. Hence, these two, become immediate reason to get work done in India. Not to be outdone Philippines, Australia and Ireland has joined India in grabbing these jobs. China is close behind but suffers a major drawback - lack of English-speaking work pool.