BPO / Call Center : English Proficiency Tips

Practice with Pronunciation Using English is a stress-timed language and, as such, good pronunciation depends a lot on the ability to accent the correct words and successfully use intonation to make sure you are understood. Simply put, spoken English stress the principal elements in a sentence - content words - and quickly glides over the less important words - function words. Nouns, principal verbs, adjectives and adverbs are all content words. Pronouns, articles, auxiliary verbs, prepositions, conjunctions are function words and are pronounced quickly moving towards the more important words. This quality of quickly gliding over less important words is also known as 'connected speech'.

In a plain manner, focusing on the 'correct' pronunciation of each word - much as some students do when trying to pronounce well.In the natural, manner with content words being stressed and function words receiving little stress.