BPO: The tendency of Indian workers to ‘‘over commit’’ (say yes to every request)

Despite widespread use of English, India and Europe have significant cultural differences that are showing up as concrete obstacles to offshore work.

In a study on European small and medium IT companies in India by Value Leadership Group Inc, all the companies surveyed specifically mentioned the tendency of Indian workers to ‘‘over commit’’ (say yes to every request) as a significant cultural issue.

“We saw several examples of missed deadlines and project failures that the companies attributed to this trait,” it states.


The study has been authored by Peter Schumacher and Eric Olsson. It says the the cultural differences work both ways, with many Indians uncomfortable with the bluntness of Germans.

Speaking to Business Standard at the ongoing Hannover Fair, Peter Schumacher, president & CEO, Value Leadership Group Inc, said India’s proposition of value for money, top talent and tremendous flexibility was not going unnoticed by small and medium European enterprises that had exhausted their options in Europe.

Source & Courtesy: Business Standard.