BPO (Business Process Outsourcing) Blog

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Friday, December 15, 2006

Data security top priority in BPO

Data security is seen as more important than employment laws in business process outsourcing (BPO) deals, a survey has found.

Ninety per cent of managers consider issues such as the protection of intellectual property rights, contract enforcement and data protection more relevant to their business than laws relating to the transfer of staff, according to new research from the National Outsourcing Association (NOA).

The top legal issues managers cited as important include the ability to enforce contracts with offshore providers (93 per cent), data protection that allows cross-border transfers (93 per cent) and technology transfer laws (83 per cent).

source & read complete story at:http://services.silicon.com/bpo/0,3800004865,39164697,00.htm

Thursday, December 14, 2006

BPO Increases capabilities of the employees and the company

Apart from other advantages, business process outsourcing has another big advantage which leads to increase in capabilities of the employees and the company. With this know-how increased capabilities can be seen. In addition to doing things more efficiently, employees can expand their ability to deliver new products and services to their customers. Then there are the factors of scalability and scope. Companies that want to grow internationally must continuously invest in infrastructure and find talent around the world and this is possible only trough business process outsourcing. Many outsourcing providers are already established globally and help in increasing the capabilities of the companies that are outsourcing their work to these BPOs.

World's Top 20 / Best BPOs

World's Top 20 BPOs / Best BPOs of World / Top 20 Global BPO Companies

1 IBM Global / Daksh
2 Accenture
3 Hewlett Packard
4 MphasiS
5 Ernst & Young/Capgemini
6 Wipro Spectramind
7 ICICI One Source
8 eFunds Global Outsourcing
9 Convergys
10 Affiliated Computer Systems
11 Sutherland Technologies
12 Oracle
13 Hewitt/Exult
14 HCL Technologies
15 Xansa
16 CSC
17 Unisys
18 Keane
19 Satyam
20 CGI
Source : internet

Saturday, December 02, 2006

Data conversion process

The data conversion process includes entry, verification and correction of the captured data. Using indigenously developed application, the data is captured and sent for verification. The entered values are checked for typographical errors. The fields with such errors are "tagged" and sent for correction. The tagged fields are corrected with the actual value and sent for final verification.

Main Global & India BPO (Business Process Outsourcing) Services

Main Global & India BPO (Business Process Outsourcing) Services includes the following:

Transcription, Technical Transcription, Medical Transcription, Medical Billing, Medical Coding, Word Processing, AS400 Outsourcing, Electronic Media Recording, E Publishing, Data Conversion, Data Harvesting, Data Processing, Business Outsourcing Services, Back office Processing, Web Program Development, Web Designing, Portal Development, Software Development and other value additions.

Make a business case for BPO outsourcing.

Companies generally outsource processes to shift accountability and control costs. Management can then focus on core areas, and not have its attention diverted to other areas. Outsourcing also allows companies to avoid capital expenditures, which is especially important in non-core areas that may need new systems. Generally, companies only want to spend money on core areas.

BPO is important because it links to shareholder value.

As customers have become more sophisticated, they have come to realize that the goal is to link business performance to shareholder value. Business Process Outsourcing or BPO has gained prominence because people have asked, "When do I get the business result?" BPO is about optimizing business performance to drive value creation