Is the BPO industry on the wane?
A new report conducted under the auspices of analyst firm Gartner is of the view that almost one quarter of the acclaimed Business Process Outsourcing (BPO) operatives will cease to exist in the form of separate entities by 2012. In accordance with its views, owing to continual rise of new vendors, acquisitions may have a decisive effect on market and this stunning reality will change the BPO provider landscape in the coming years. What should be the necessary task then? Gartner thinks that the enterprises have to search for warning signs while appraising BPO vendors to lessen risks. read more