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Wednesday, June 03, 2009

Is there a career path in the BPO industry?

Popular belief is that there are numerous job opportunities but fewer career opportunities in the BPO sector, but I feel that the Indian BPO industry currently has boundless career opportunities. This is evident from the fact that over the years the scope of services has grown from providing just voice-based marketing and customer relationship management services to transaction processing in finance and accounting, human resources, learning and procurement, legal transcription, animation and multimedia, content creation, as well as industry-specific services focusing on the insurance, healthcare, pharmaceutical and utility industries.

For example, companies in the life science industry are quite familiar to outsourcing; they outsource some of their critical processes like drug discovery, clinical trials, product manufacture, and data management. Thus the mainstream outsourcing service providers require specialist knowledge and skill sets to perform traditional life science functions such as clinical data management and pharmacovigilance (the monitoring of drug safety). India is a popular offshore location for outsourcing these sensitive functions, due largely to cost benefits and the availability of an appropriately skilled talent pool.

Sourced from The Hindu


4 Comments:

  • At 2:18 AM, Blogger shubh said…

    BPO industry has unlimited scope to grow so still it is unaffected from the clouds of economic crisis. Though many countries are restricting outsourcing practices, but even then Indian BPO sector is getting sufficient orders to survive and grow well. Geographical location and the best talent available at comparatively low price are its unequalled strength. To know more about latest BPO practices and trends, one may visit http://pragmaticoutsourcing.com/ also.*

     
  • At 5:27 AM, Blogger Fusion BPO Services said…

    Nice post..Really it is very informative.

     
  • At 7:49 AM, Blogger Anand said…

    I completely agree with you Manoj, BPO as any other work is as valuable as it can get. People just think that BPO - oh that call centre thing...what to o in that just keep talking on the phone...this and that....but I would like to remind them al...it takes tremendous skill, hell lot of patience and a keen understanding of customer behaviour to even sell a small pen leave alone credit cards and other stuff...I am not from any BPO...I am from technologies, but have written this just to clear the air of the false miff...

     
  • At 5:26 PM, Blogger shubh said…

    There is no doubt about the career future in BPO industry. BPO industry especially that of India is poised to grow multiple times in the coming years because Indian BPO industry has established its global image and has been unaffected with the ongoing economy crisis. BPO has become the necessity of every trade. To know more, one may visit http://pragmaticoutsourcing.com/ also.

     

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