BPO (Business Process Outsourcing) Resources & Guide
Outsource And Delegate. How To Work Less And Make A Lot More Money!
The Internet Marketers Guide To Outsourcing. The Ultimate Guide To Outsourcing Is Here! Nuff Said.
BPO (Business Process Outsourcing) Blog - Discuss Bpo, Share bpo, Talk bpo, Get latest updates on BPO, BPO in India, BPO in USA, Why Outsourcing to India? Call Center updates and developments......
One of the major problems faced by the KPO industry is the dearth of skilled manpower with domain expertise. The client's expectations and quality requirements are very high. Also in the KPO space, client conversion and development takes longer compared to other processes. If India wants to get 70% of KPO jobs by 2010, then serious intervention at the educational level and investment in training are imperative.
Outsourcing is not new - it has been a popular management tool for decade. One can safely say outsourcing has evolved :-