Call centers provide a number of advantages to companies.

Call centers provide a number of advantages to companies. By centralizing telephone-based service and support in one location, companies can easily adjust staffing to match call volume. Call centers can be located almost anywhere, allowing companies to take advantage of time zones and cheaper labor rates in different states and countries. Call centers also centralize the technology needs of companies, allowing major telecommunications setups to be installed in a small handful of call centers instead of a number of smaller offices, making upgrades and training easier to complete.

BPO creates thousands of jobs in the developing world

BPO creates thousands of jobs in the developing world and also becomes the reason for employment drop in the first world countries like UK and US. But why Americans & British should oppose this? This is exactly what globalization means.ie.the best & the cheapest products/service gets exported to all corners of the world.

A company may use BPO because of cost considerations

A company may use BPO because of cost considerations, or simply because they do not have the expertise to deal with certain areas. Many companies have come under criticism for using BPO to cut costs, especially in the call center area. Many of the call centers that companies use are now based in third world countries. They may also be based in slowly developing countries, where the cost to run a business is far lower than in the location of the main company. India, for example, is home to many call centers for businesses around the world.