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Thursday, October 01, 2009

BPO employees may soon work from home too

Raman Roy’s Quatrro becomes first company to get DoT permission; starts pilot projects.

A year after the Department of Telecommunications (DoT) conditionally relaxed rules on IT-BPO employees working from home, Raman Roy, chairman & managing director of Quatrro BPO Solutions, has started pilot projects in Mumbai and Delhi to explore the possibility of scaling up the model.
Quatrro is the first BPO to have secured permission for this model from DoT. “This is a provisional permission. Once the company is able to meet all our security concerns, we will grant them a licence,” confirmed a senior DoT official on condition of anonymity.
The licence is a prerequisite for service providers to provide infrastructure and last-mile connectivity.
The $11-billion BPO sector employs over 750,000 people, and "working from home" could add significantly to the employment numbers, said Roy. He added that he has been “toying with the idea for nearly two years before I got help from software body Nasscom and the required permission from the DoT”.
Roy plans to launch another pilot in Chennai soon. He has also appointed a dedicated team of six senior employees — including a lawyer and a technician — to make these pilots successful.

Is the BPO industry on the wane?

Is the BPO industry on the wane? Even though many may consider this sort of apprehension too unlikely, some reports do depict that the industry is not in the right track or failing to gratify the aspiration.
A new report conducted under the auspices of analyst firm Gartner is of the view that almost one quarter of the acclaimed Business Process Outsourcing (BPO) operatives will cease to exist in the form of separate entities by 2012. In accordance with its views, owing to continual rise of new vendors, acquisitions may have a decisive effect on market and this stunning reality will change the BPO provider landscape in the coming years. What should be the necessary task then? Gartner thinks that the enterprises have to search for warning signs while appraising BPO vendors to lessen risks. read more