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Tuesday, March 01, 2011

BPO calls reach B-School campus

Managerial and consulting roles in call centres attract IIM graduates.

Business process outsourcing (BPO) firms that so far hired from tier three B-schools will now flaunt IIM graduates. Take the case of Delhi-based BPO firm EXL Services which has managed to hire over 10 management graduates from India’s premier Indian Institute of Management (IIM), Ahmedabad. The highest ever for any BPO company so far, EXL Services has hired the IIM-A graduates for general managerial and consulting roles.

“This year we have been aggressive in hiring from B-schools as we want to grow our foot-print in these management schools. We have been hiring from B-schools since 2003-04, but that has always been limited to one or two students. This year we have managed to give offer letters to 10 students from IIM-A itself. Last year we hired around seven management graduates from top B-schools,” said Sanjay Gupta, Global HR Head, EXL Services. The company is visiting five to six more B-school campuses this year to meet its target of hiring 15-18 management graduates. The company is of the view that the focus on management talent is due to the shift that the industry is witnessing as well as the work that is coming to the Indian players.

BPO and IT services firms have traditionally hired large number of students from engineering colleges and graduation colleges. But hiring from top B-schools has always been a tad difficult as students prefer to work with sectors like banking, consultancy, and FMCG.

The trend to hire more management graduates is however, not limited to EXL services alone or to the third party BPO sector. Captive BPOs of IT companies are also joining the bandwagon. IT major Tata Consultancy Services (TCS) plans to hire over 1,200 management students for FY11 from B-schools across the nation. Of these the company has already extended offer letters to 557 students. TCS BPO has also made 129 offers so far. READ MORE


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