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Tuesday, June 05, 2007

Shootout at a BPO

Shootouts are nothing new to love stories; boy discovers girlfriend is having an affair, gets drunk, finds a gun, and shoots the “other” boy — or some variation of such a story. Such stories remain in the news for a couple of days before getting overtaken by other newsworthy stories.
Last week’s shootout at HCL BPO in India, when a squabble between three employees (two lovers + one more) led to the shootout, too, made brief headlines before giving way to other news. Yet, for those Western companies seeking BPO and IT services from India, and for the Indian providers of such services, the news will have a more lasting impact.
Customer companies seeking services from third parties will be justified in asking a few questions:

1. If an employee at a leading BPO company could bring in a weapon into the office premises, what security measures could be breached at a lesser established BPO company ?
2. Agreed, physical security and data security are two separate things. Yet, if, despite all security measures discussed above, a company cannot keep its own employees secure, how can they keep the customer company’s data from being stolen ?

Please click here for a video news report by an Indian news channel.

Top BPOs in India - BPO Companies India

Top BPOs in India : For an industry short on lists of BPO companies, here is a listing of the top BPOs in India. Amongst them are: EXLService, Firstsource, Genpact, HCL BPO, IBM Daksh.

The global outsourcing industry is not short on listings of IT-service companies, though it does lack listings of BPO providers. Everest Research Institute brings out a list of top Indian BPO players at a time when corporate America needs to know about offshore BPO playersas it increasingly offshores its finance and accounting, human resource and customer-service business processes.
Everest recognizes that these top Indian BPO companies (See Table 2) as global players are competing on the basis of not only cost efficiency but also on process and industry expertise.

WNS posted about a 141% increase in its net profit at $8.9 million for the quarter ended March 31. Its revenues grew by over 109% at $110.7 million.

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