Outsourcing not hampering job prospects in USA

Outsourcing not hampering job prospects According to a new study conducted by the Association for Computing Machinery (ACM), there are more jobs available in the US IT industry than it was during the boom period and despite the hullabaloo of outsourcing. The body through its research has found out that though the job loss due to outsourcing is close to two to three percent, there is a much higher level of job creation. The body has also predicted that in US IT jobs will be the fastest growing occupations in the US over the next decade.

BPO Jobs : Myth

Career prospects are low as there isn't much learning in the industry.
This is a big one, myth that is. The BPO industry offers direct on the job learning in a international environment in specific industry verticals or processes. Employees in the industry become experts in specific processes or in a vertical like Insurance or Retail. The BPO industry creates knowledge workers and not just process workers. The industry provides international exposure- in terms of global clients, best practices, domain knowledge and business communication skills. Employees can also look at opportunities in various fields such as project management, training, quality, Information Technology and sales.

Bpo Jobs tips

It may be difficult to attain a position in a BPO at an operational manager level without former experience in the industry.

Make sure you have strong grammar comprehension. Before going to another interview in a BPO company, brush up on your communication skills -- they are very important.

Call Centre Glossaries

A call centre is a centralised office of a company that answers incoming telephone calls from customers. A call center may be an office that makes outgoing telephone calls to customers (telemarketing). Such an office may also responds to letters, faxes, e-mails and similar written correspondence. However the term contact centre or contact center is often applied when such multiple functions are blended in one office.

Call Centre Glossaries
Find A to Z Call Centre Glossaries here.
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With increase in outsourcing, Call Centers are also becoming popular

With increase in outsourcing, call centers are also becoming popular. By way of outsourcing, companies contract out some functions to other companies located mostly in cost effective destinations like India. In this field India enjoys several advantages over a number of developed counties. In India, we a have large pool of qualified people; English speaking graduates and IT professionals. In addition to this India have some other advantages like cheap labor, flexibility in working hours and time zone difference. This is the reason why a number of MNCs are outsourcing their business activities to India.

Call centers are becoming increasingly popular in today's business, where many companies have centralized customer service and support functions. Call centers are generally large offices with representatives who either make or receive phone calls. Depending on the type of work, call centers may have a single office employing a few people or large office with thousands of employees. The main activity in some call centers is answering inbound calls, such as a bank that gives out a toll-free number for customers needing help. At the same time there are some call centers that focus on outbound calls too.

BPO Outsourcing?

In general terms, BPO is getting labor intensive, mundane back room day to day business processes performed elsewhere, where these tasks could be inexpensively undertaken. It requires knowledgeable personnel, some of them preferably with MBA or CA degrees. Main attraction for BPO outsourcing is lower costs. In uncertain economic times (2000 to 2003), it also reduces corporation’s headcount, hence liability upon job termination. In India, the West (USA & the Europe) has discovered a huge pool of trained manpower willing and able to do these tasks inexpensively. The current drive in USA and UK for BPO outsourcing started with an earlier urgent requirement of software engineers for the Y2K event. The West fell short on trained manpower and called for talent from India. The latter provided its best and the brightest and the Y2K event passed uneventfully. In two years since the Y2K (1997-99), India has been recognized as a resource pool. Business managers in USA have learnt that the same job, which will cost one dollar in USA, cost only 30 Cents in India. In terms of quality, it will be equal or better. Hence, these two, become immediate reason to get work done in India. Not to be outdone Philippines, Australia and Ireland has joined India in grabbing these jobs. China is close behind but suffers a major drawback - lack of English-speaking work pool.

World's Best / Top 50 BPO Companies

World's Best / Top 50 BPO Companies:
1 IBM Global / Daksh 2 Accenture 3 Hewlett Packard 4 MphasiS 5 Ernst & Young/Capgemini 6 Wipro Spectramind 7 ICICI One Source 8 eFunds Global Outsourcing 9 Convergys 10 Affiliated Computer Systems 11 Sutherland Technologies 12 Oracle 13 Hewitt/Exult 14 HCL Technologies 15 Xansa 16 CSC 17 Unisys 18 Keane 19 Satyam 20 CGI 21 Cognizant 22 24/7 Customer 23 Intelligroup 24 Northrop Grumman IT 25 Infosys 26 Getronics 27 Covansys 28 Syntel 29 Ceridian 30 Spherion 31 ADP 32 i-flex 33 Tata Consultancy Services(TCS) 34 General Electric 35 Siemens Business Services 36 Atos Origin Intl B.V. 37 Info Crossing 38 Datamatics 39 Outsourced Partners Intl 40 Tech Books 41 I-Gate 42 Office Tiger 43 Perot 44 EDS 45 Patni Computer 46 Gevity HR 47 V Customer 48 Source Net Solutions 49 WNS Global 50 Deloitte
Source: The Black Book of Outsourcing (Brown & Wilson, Wiley Publishers)

The trend of BPO is likely to continue under all circumstances

The trend of BPO is likely to continue under all circumstances, because firms have become habitual of moving the BPO work to India, it is now like an addiction, which they can't do without. The only thing that needs to be done now is resolving of cultural differences, which, crop up during the cross-border shifting of BPO work. Indian BPOs have been in great demand because of the low-operational costs here and also because most of our workforce is well educated and has had a university education. Indian BPO industry is driving at the top gear and is sure to maintain that numero uno position in the coming years too.

BPO : Cater to changing customer demands

It is another great advantage of out sourcing the business processes. Many BPOs provide the management with flexible and scalable services to meet the customers' changing requirements, and to support company acquisitions, consolidations, and joint ventures.

With increase in outsourcing, call centers are also becoming popular.

By way of outsourcing, companies contract out some functions to other companies located mostly in cost effective destinations like India. In this field India enjoys several advantages over a number of developed counties. In India, we a have large pool of qualified people; English speaking graduates and IT professionals. In addition to this India have some other advantages like cheap labor, flexibility in working hours and time zone difference. This is the reason why a number of MNCs are outsourcing their business activities to India.

India is undoubtedly the most favored IT/BPO destination of the world

India is undoubtedly the most favored IT/BPO destination of the world. This raises the question why most of the big MNCs are interested in outsourcing their operations to BPOs in India. The answer is very simple- India is home to large and skilled human resources. India has inherent strengths, which have made it a major success as an outsourcing destination. India produces the largest number of graduates in the world. The name of India has become synonymous with that of BPOs and IT industry hence the name BPO India. Besides being technically sound, the work force is proficient in English and work at lower wages in comparison to other developed countries of the world. India also has a distinct advantage of being in a different time zone that gives it flexibility in working hours. All these factors make the Indian BPOs more efficient and cost effective. In order to meet the growing international demand for lucrative, customer-interaction centers, many organizations worldwide are looking to BPO India.

BPO Market in Asia Pacific Excluding Japan to Reach US$14 Billion by 2010

In its latest forecast of Business Process Outsourcing (BPO) trends for the Asia/Pacific excluding Japan (APEJ) market, IDC predicts moderate growth for the region from 2006 to 2010 since much of APEJ will remain at the developmental stages of BPO adoption during this period.

Nasscom is setting up an independent self regulating organisation (SRO) to monitor the BPO industry

To deal with the growth in the IT industry and potential problems of data security and privacy, likely to arise in the future, Nasscom is setting up an independent self regulating organisation (SRO) to monitor the industry. None of the developed countries have an SRO to monitor the functioning of IT BPO companies. Inspite of the lack of any regulatory structure, there are a number of regulations governing the functioning of IT and BPO companies. For instance, in the US, there are both Federal level and state level regulations governing the working of BPOs. If a BPO is working for a bank, then some of its functions are regulated by the banking regulator. Nasscom wants to create global SRO, which will help the IT and BPO industry in creating certain standards and code of conduct. Sunil Mehta, VP, Nasscom, says, “The Nasscom Executive Council, recently, approved the formation of this body, and the initial cost of functioning will be borne by Nasscom. Subsequently, the body is expected to be self sustaining.”

BPO Growth & Data security

BPO India: In a word of caution to the government with regard to BPO and IT industries, the Economic Survey on Monday said data security and developing hardware sector were crucial to growth of these two sectors, even as it projected over three and half-fold increase in software exports at $60 billion by 2010.

Though the contribution of software-BPO exports at $17.2 billion now accounts for five per cent of the economy and 14 per cent of the exports from the country, the potential for growth was still very high, the Survey said.

BPO / Call Center : English Proficiency Tips

Practice with Pronunciation Using English is a stress-timed language and, as such, good pronunciation depends a lot on the ability to accent the correct words and successfully use intonation to make sure you are understood. Simply put, spoken English stress the principal elements in a sentence - content words - and quickly glides over the less important words - function words. Nouns, principal verbs, adjectives and adverbs are all content words. Pronouns, articles, auxiliary verbs, prepositions, conjunctions are function words and are pronounced quickly moving towards the more important words. This quality of quickly gliding over less important words is also known as 'connected speech'.

In a plain manner, focusing on the 'correct' pronunciation of each word - much as some students do when trying to pronounce well.In the natural, manner with content words being stressed and function words receiving little stress.

Outsourcing Best Practices

When your company is forming long-term offshore outsourcing relationships with another company, the foundation of the success of this venture should be laid during the negotiation period itself. The centerpiece of this negotiation period is the Service Level Agreement.
The aim of outsourcing is to gain value for the host organization. There are several contrasting views however regarding how to maximize value and minimize risk by outsourcing.