Saturday, April 29, 2006
Thursday, April 27, 2006
BPO: The tendency of Indian workers to ‘‘over commit’’ (say yes to every request)
In a study on European small and medium IT companies in India by Value Leadership Group Inc, all the companies surveyed specifically mentioned the tendency of Indian workers to ‘‘over commit’’ (say yes to every request) as a significant cultural issue.
“We saw several examples of missed deadlines and project failures that the companies attributed to this trait,” it states.
The study has been authored by Peter Schumacher and Eric Olsson. It says the the cultural differences work both ways, with many Indians uncomfortable with the bluntness of Germans.
Speaking to Business Standard at the ongoing Hannover Fair, Peter Schumacher, president & CEO, Value Leadership Group Inc, said India’s proposition of value for money, top talent and tremendous flexibility was not going unnoticed by small and medium European enterprises that had exhausted their options in Europe.
Source & Courtesy: Business Standard.
Tuesday, April 25, 2006
BPO Jobs Prospects in India
India has the largest number of English-speaking college graduates in the world, thanks to its 250-year stint being the crown jewel of the British Empire.
Contrary to popular belief in the West, the English language is the official language of commerce in metropolitan and corporate India and it is taught as a first language since kindergarten in most schools.
A large number of young and skilled Indian citizens between the age brackets of 21-27 work in the BPO industry catering to provide support services to foreign firms mainly from the United Kingdom and the United States.
Sunday, April 23, 2006
Healthcare BPO / Medical Transcription Industry & Prospects...
While estimates show that the revenue of medical transcription industry in India is expected to drop from $38 million in 2002 to $26 million in 2006, a nine per cent loss per annum, according to the National Association of Software and Services Companies, by year 2005, the Indian BPO companies will be able to grab business worth $800 million from the US healthcare companies alone.
Healthcare BPO (Business Process Outsourcing) -- Questions for you!
2) Are paper records accumulating and absorbing revenue generating
3) Are paper charts hindering your HIPAA compliance?
4) Accounting departments not having the completed chart information when they need it?
Thursday, April 20, 2006
To survive today, organizations must transform themselves and their markets in an ever more daunting challenge to redefine the world before it redefines them. And outsourcing has, once again, emerged as the single most powerful tool available to executives seeking this level of business change. This new transformational outsourcing recognizes that the real power of outsourcing is in the innovations that outside specialists bring to their customers' businesses.
KPO (Knowledge Process Outsourcing)
BPO / IT - Service Lvel Agreement (SLA)
BPO: Beware of frauds:
Once you pay the upfront money, they will simply vanish. Or keep rejecting your work by saying that your quality is not up to the standard and they can not pay you. One operator even asked for bank guarantee and got it en-cashed in Singapore to show as if it is genuine and transferred money to Indian bank and went on rejecting the out put given by the suppliers. Finally he did the vanishing act.
Saturday, April 15, 2006
Business Process Management (BPM)
Examples of BPM tasks that your organization performs that should be automated include:
Expense Reports Travel Requests
Purchase Orders Human Resource Management
New Accounts and Credit Authorizations Sales Orders
Project Management Software Change Management
CRM (Customer Relationship Management)
CRM helps businesses use technology and human resources to gain insight into the behavior of customers and the value of those customers.
BPO: Most companies are now adjusted to manufacturing being done offshore.
Wednesday, April 12, 2006
What's a BPO Career all about?
In a growing BPO organization, career opportunities exist across various facets of the business - extending from the core contact center to support functions like HR, legal, marketing, quality, administration etc. Opportunities in the contact center include customer support, telemarketing, technical support and multilingual support (which require people having knowledge of foreign languages like French, Spanish etc.). Opportunities also exist for experienced people from various backgrounds and industries. - like hospitality, services and the retail industry.
Sunday, April 09, 2006
Now "RPO" - Refining Process Outsourcing in India
Several firms are setting up new refineries or ramping up existing capacities to keep motorists across the seven seas tanked up.
Leading the charge of India's oil brigade is Mukesh Ambani. His Reliance Petroleum is pumping $6 billion into a 29-million-tonne refinery being built next to parent RIL' existing 33-million-tonne unit at Jamnagar.
Saturday, April 08, 2006
Desi (India) IT / BPO sector in trouble
If you have just quit your current job and want to move to another place, it might well be that you need not look further than your former employer.
As attrition rates go up with a mismatch in demand and supply, IT and BPO companies are now willing to rehire former employees and are even advertising for the same.
The companies are showcasing employees who have returned home in a bid to encourage others to follow.
While this trend of rehiring former employees has been prevalent, companies are now promoting this aspect to appear as an employer of choice. “More than reasons like demand and supply, we want to promote this trend to be good corporate citizens,” says Nipuna HR head Naresh Jhangiani.
BPO Deals & Hurdles
More standardized processes will help accelerate the adoption of BPO services and make it easier for users to evaluate potential vendors
Sunday, April 02, 2006
BPO / Outsourcing legal tips
This is very different from buying a service (i.e. “contracting out”) where the company retains control and ownership of the assets used to perform that function. If things don’t work out, the Client can usually substitute a new contractor quickly without great damage to the company. Consider the situation where the Client has outsourced its data centre from an on-site location using proprietary assets to an off-site facility (sometimes very far away) using Vendor-owned assets and Vendor-licensed software.
If the Client has made a mistake in its choice of Vendor, it will be very expensive to unwind the transaction – assuming the best case scenario of a solvent Vendor.