The Indian IT-BPO sector is likely to achieve a target of $60 billion in export revenues by 2010,

According to a special report by the information technology department, India, the software and ITES exports from the country grew from $12.9 billion in 2003-04 to $23.6 billion in 2005-06 and exceeded by 32 pcer cent last fiscal.

The Indian IT-BPO sector is likely to achieve a target of $60 billion in export revenues by 2010, according to the Union Communications and Information Technology Ministry, Govt. of India.

According to a special report by the information technology department the software and ITES exports from the country grew from $12.9 billion in 2003-04 to $23.6 billion in 2005-06 and exceeded by 32 pcer cent last fiscal. In 2006-07 the IT-BPO sector witnessed a revenue growth of about ten times over the last decade, the report stated adding that the total IT-ITES exports from the country exceeded $31.3 billion during the year.

BPO is an Industry, Finally!

The IT services firms had reacted to BPO in a way incumbents typically do to a new, disruptive opportunity — first shrugging it off; then embracing it quite apologetically; and finally arguing that the only way forward for BPO is to align itself with IT services. Now, they have decisively been proved wrong.

IT COMPANIES GOT INTO BPO NOT BECAUSE THEY THOUGHT IT WAS THE NEXT BIG THING. ON THE CONTRARY, THEY TOOK IT AS A SHORT-TERM REMEDY FOR COUNTERING THE SLOWDOWN IN IT SERVICES.

Xchanging, Genpact, WNS, and EXL Service are all examples of what the industry calls pure-play BPO service providers. They make all their money selling business services, in contrast to many others who also provide IT services.

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Call center / BPO and Outsourcing Jobs - A win-win situation

Reiterating the economists and the sociologists, the cheap labor in India owes its origin to the high rate of unemployment here. Hundreds of thousands of graduates are jobless and desperate for work in India. With higher studies only an option for the affluent, professionals too are facing increasing difficulties in recruitment. And as far as skilled labor is concerned, it is limited to few technical branches of work. Here is where the call center industry fills the gaps.

Call center units are not very demanding as far as qualifications and prerequisites are concerned. Most call center jobs require a basic understanding of computers and a good grasp over English. And the urban youth of India are computer literate graduates with a command over English language. This is the ideal unskilled labor that the call center industry is looking for.
Call center executives only need to be trained in soft skills that include voice neutralization and accent training. This helps to give them an accent more familiar with the people they are going to be talking to. For Indians, this is a smooth transition. Ours is not a country that has evaded the influence of the West and Americanism has seeped into our daily lives like ink on blotting paper.

Accounts BOP : Write-up, Tax processing and data entry

Traditionally, Business Process Outsourcing has been a management tool available only to large companies. These companies saved millions of dollars by outsourcing their non-core functions, such as accounting, finance and Human Resources to specialized service providers.
As a CPA firm, you realize that accounts outsourcing is not just a quick-fix solution to your immediate problems. It should be an integral part of your long-term strategy. You can grow your business when you outsource the data entry / write-up work and effectively utilize the existing staff by taking on more clients.

Outbound Customer Service Processes

Customer Information Verification Calls
Lead Generation by Qualifying Contacts
Interest Generation in Promotions
Setting Up Appointments for Sales Calls
Change Requests Handling
Collections for Sales, Billing & Warranty
Loyalty Program Administration & Management
Credit Card Transactions Management