Various roles in BPO

Within these functional areas, there are various roles, responsibilities and positions available:

> Customer service professionals/Representatives/Agents

> Team leaders/Supervisors

> Quality coaches/Quality controllers/Quality assurance supervisors

> Voice/Accent/Culture trainers

> Product and process trainers

> Account managers/Client relationship managers

> Project managers/Migration executives

> Shift supervisors/Managers

> Process leaders/Programme managers

> Quality managers/Operations managers