Some of the highly specialized career options in BPO

As companies expand both in employee strength and range of services provides, they need experts in various fields. Some of the highly specialized career options now available are:

Transition managers - these are experts in Project Management. The role of transition managers is to help migration of the function from overseas locations to the offshore location. This involves understanding the existing process, determining the best migration methodology and overseeing the migration project.

Six Sigma and Process Re-engineering experts - One of the most significant non-cost benefits of outsourcing is the opportunity to re-engineer the process - thereby improving the process and/ or deriving further cost saves. By undertaking various projects, Six Sigma and Process re-engineering experts play the key role in this.

Relationship Managers - This is typically a middle/ senior management role in any outsourcing company. These managers are the single point of contact for the client, and their responsibilities sometimes span across teams and departments.