Globally a $40-$60 billion industry, the HR BPO segment..

Globally a $40-$60 billion industry, the HR BPO segment is still a fledgling in the Indian BPO industry. Yet to take off in a big way, it is however poised to be the next big thing in the BPO space. The opportunities are undoubtedly immense, with the global market growing at 14 percent per annum. The HR BPO industry could be divided into two categories—large multinational players such as Hewitt with an outsourcing centre in India, and secondly the pool of small outsourcers that cater to the local market (engaged in payroll processing). Midway are the few established third-party outsourcers who serve international clients.

The history of HR outsourcing (HRO) industry can be traced back to more than five decades, when ADP (Automatic Data Processing) set up its payroll processing services in the US. Today, the company has annual revenues of $7 billion and 40,000 associates. Global HR BPO players like Hewitt and Fidelity have set up operations in India. Chennai-based Secova eServices is the first third-party Indian HR BPO organisation in the country. V Chandrasekaran, Co-Founder and Chief Technology Officer, Secova eServices says, “At present the Indian share of the pie is a mere $43 million, according to Nasscom, which is insignificant compared to the overall opportunity.”