Indian BPO industry --10 years later … (Year 2014):

Now fast forward this situation to year 2014. The Indian BPO industry is an enormous success. It has grown at a compounded annual rate of 50 per cent and now employs 6.5 million people. If you include people who started life in the BPO industry and have moved on to do other things (assuming an annual attrition rate of 30 per cent for the BPO industry as a whole), you will have another 6 million people.

This means that there will be over 12 million individuals in our country who have worked in the BPO industry, i.e. have been through the rigorous recruitment tests, extensive training, are accustomed to working in a very high-quality environment, don't consider air-conditioning a luxury, have a very strong work ethic and expect similar professionalism from their colleagues as a matter of course, are used to satisfying very demanding customers, and delivering quality that is second to none in the world.

These will be the Indians who have acquired global skills without having to migrate to the West.