Outsourcing is not new - it has been a popular management tool for decade.

Outsourcing is not new - it has been a popular management tool for decade. One can safely say outsourcing has evolved :-

1960's - time-sharing
1970's - parts of IT operations
1980's - entire IT operations
1990's - alliances/tie-ups
2000's - IT-enabled services

India has one of the largest pool of low-cost English speaking scientific and technical talent. This makes India one of the obvious choice to outsource to. Dell, Sun Microsystems, LG, Ford, GE, Oracle all have announced plans to scale up their operations in India. Others like American Express, IBM and British Airways are leveraging the cost advantage India has to offer while setting up call centres. Several foreign airline and banks have too set up business process operations in India.