BPO: Why Outsourcing to China?
CHINA Key Cities: Beijing, Guangzhou, Shanghai
Labor Pool: China's technical schools turn out 50,000 graduates annually, many of whom migrate west. Those who stay generally don't speak English.
Costs: IT salaries range from $3,000 to $8,000 annually. No real BPO competency.
Government: China's government has hampered growth due to trade policies and overregulation; intellectual property concerns linger. The hope is that these issues will evaporate as China blends into the World Trade Organization.
Infrastructure: Infrastructure can be spotty outside major cities, but China is building networks, particularly telecommunications, almost as fast as the U.S.
Expertise: Transaction processing, low-end software development and maintenance.
Major U.S. Customers: HSBC, Microsoft.
Labor Pool: China's technical schools turn out 50,000 graduates annually, many of whom migrate west. Those who stay generally don't speak English.
Costs: IT salaries range from $3,000 to $8,000 annually. No real BPO competency.
Government: China's government has hampered growth due to trade policies and overregulation; intellectual property concerns linger. The hope is that these issues will evaporate as China blends into the World Trade Organization.
Infrastructure: Infrastructure can be spotty outside major cities, but China is building networks, particularly telecommunications, almost as fast as the U.S.
Expertise: Transaction processing, low-end software development and maintenance.
Major U.S. Customers: HSBC, Microsoft.
posted by Manoj Jain @ 11:13 PM
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