BPO Growth Areas

Complementing the growth in the traditional service lines is a new breed of high-end knowledge based BPO. This new breed of knowledge process outsourcing (KPO) comprises vendors providing higher-end research and analytic based services - in traditional service lines as well as new business areas.

Financial process outsourcing (FPO) is already witnessing explosive growth with most of the leading global financial institutions beginning to outsource high-end activities such as insurance underwriting, risk assessment and equity research, financial data mining and modelling, corporate and market research.

Other areas with significant latent potential for KPO include healthcare - pharmaceuticals and biotechnology, legal support - intellectual property research, design and development for automotive and aerospace industries and animation and graphics in the entertainment sector.