Call Centre Outsourcing

Today Call Centre Outsourcing is at the forefront of every organization's agenda. But new FTC regulations in the U.S., and similar legislation pending in other countries, are turning the teleservices outsourcing industry upside down. New IP-based Call Centre Outsourcing technology options enhance the ability of outsourcers to comply with the new regulations. In addition, questions and doubts about whether a company's invaluable customer contacts could be successfully handled by Call Centre Outsourcing Company often halt the process of considering outsourcing in the first place. In some opportunities, persuasion alone cannot overcome the objection. New technology also helps outsourcers to develop business models that address these concerns in new ways. In addition, the software-intensive nature of these platforms is opening up ways of doing business with their suppliers that are especially attractive to the Call Centre Outsourcing industry.



Although Call Centre Outsourcing services are increasing day by day with respect to nature and scope but some of the main Call Centre Outsourcing Services are:

Reservations
Sales Calls
Web Support
Customer Service & Care
Web-based Customer Service
Customer Retention
New Customer Acquisition
Market Research
Welcome Calls
List Management & Data Washing
Order Processing
Catalog Orders
Consumer Response
Help Desk
Toll-free Response
Direct Mail/TV Response
Print Media Response
Seminar/ Trade Show Registration
Inquiry Handling
Email Management