BPO Market Trends

Attitudes towards BPO Companies Outsourcing Finance and Accounting All Companies BPO allows companies to focus on core competencies 94% 86% BPO allows companies greater efficiencies without having to invest in people and technology 85% 76% BPO helps companies become more profitable, leading to increase in shareholder value 77% 66% BPO will lead to better service levels than internal service departments can provide 63% 48%

Satisfaction with BPO Companies Outsourcing Finance and Accounting All Outsourcers Satisfied 84% 84% Dissatisfied 13% 10%

More than 8 out of 10 executives (84%) outsourcing Finance and Accounting services are satisfied with their initiatives. One third of these executives report that BPO initiatives are in their company's current business plans.

Top 3 Strategic Benefits of BPO Companies Outsourcing Finance and Accounting All Companies Maintain competitive edge 80% 67% Focus on company's core business 79% 75% Improve service quality 77% 70%