Motivating Call Center Workers

There are a variety of ways to motivate workers. Some common modern techniques are:

1. Motivation through job design, including job rotation, job enlargement, and job enrichment.

2. Motivation through entrepreneurial incentives.

3. Motivation through training and education.

4. Motivation through incentives. However, critics say it often creates too much person-to-person competition and interferes with teamwork.

5. Motivation through empowerment.