BPO: Myths & Reality

1)
Myths:
BPO is another dotcom phenomena and all the euphoria is going to be short-lived, with the current boom ending in a bust.

Reality:
BPO is a well-established industry built on solid infrastructure of people, processes and technology than the marketing hype that drove the dotcom boom.

2)
Myths:
As the BPO euphoria dies down, most jobs will be at risk and are likely to get eliminated.

Reality
BPOs have existed in the Western world for many years, employing a phenomenal three per cent of the US and UK working population. It's highly improbable that the current jobs being created in India will be eliminated.

3)
Myths:
There are limited career opportunities within the call centre/BPO industry; roles are limited to customer service agents and team leaders.

Reality:
The BPO industry offers a huge range of job roles in varied functions like quality, human resource, finance, IT, project management, training, facilities management, etc.