'BPO staff want quick job change'
PUNE: Did you know that almost two out of five employees working with BPOs wouldn't like their spouses to work in the same industry? Or only about 10% look at the BPOs as a long-term career option, with majority 90% saying it is only a stop-gap arrangement?
A first-of-its kind survey commissioned by city-based Essentia Consultancy Services, has revealed certain important facets to the BPO industry in Pune, which approximately has around 30,000 employees.
Pradeep Phadke from Essentia told TOI that the survey was aimed at understanding the resource pool better from the standpoint of satisfaction and attitude. "We surveyed 500 employees, mostly front-line and some at intermediary supervisory levels, across companies," he said.
While Pune tops as the most-favoured destination with 100% rating, the average rating of other cities is just 70%. BPO employees said most other centres, including Hyderabad and Bangalore, were rated below at 86% and 72%, respectively. Chandigarh, Ahmedabad came closest to Pune.
On employee satisfaction, domestic BPOs seem to be placed better (82%) compared to the bigger international ones (73%).
Small BPOs need to do some introspection as the employee satisfaction index is just 53%, the survey revealed. Another interesting revelation is that almost nine out of 10 respondents were working with their present organisation for less than a year.
On an average, respondents had switched two jobs within the BPO space with an average tenure spanning 10 months. "92% of the respondents want to change again, out of which 52% want to do it as soon as possible," Essentia director (facility management and infrastructure) Iftekhar Pathan said.
While inconvenient timing, lack of good processes and unsatisfactory facilities were cited as main reasons for seeking a change, 17% said they were paid less than promised.
Source : Times of India
A first-of-its kind survey commissioned by city-based Essentia Consultancy Services, has revealed certain important facets to the BPO industry in Pune, which approximately has around 30,000 employees.
Pradeep Phadke from Essentia told TOI that the survey was aimed at understanding the resource pool better from the standpoint of satisfaction and attitude. "We surveyed 500 employees, mostly front-line and some at intermediary supervisory levels, across companies," he said.
While Pune tops as the most-favoured destination with 100% rating, the average rating of other cities is just 70%. BPO employees said most other centres, including Hyderabad and Bangalore, were rated below at 86% and 72%, respectively. Chandigarh, Ahmedabad came closest to Pune.
On employee satisfaction, domestic BPOs seem to be placed better (82%) compared to the bigger international ones (73%).
Small BPOs need to do some introspection as the employee satisfaction index is just 53%, the survey revealed. Another interesting revelation is that almost nine out of 10 respondents were working with their present organisation for less than a year.
On an average, respondents had switched two jobs within the BPO space with an average tenure spanning 10 months. "92% of the respondents want to change again, out of which 52% want to do it as soon as possible," Essentia director (facility management and infrastructure) Iftekhar Pathan said.
While inconvenient timing, lack of good processes and unsatisfactory facilities were cited as main reasons for seeking a change, 17% said they were paid less than promised.
Source : Times of India
posted by Manoj Jain @ 12:49 AM
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