Decisions on whether to outsource business processes

Decisions on whether to outsource business processes, and on subsequently selecting a service provider, are highly dependent on the specific processes being considered. Although this seems obvious, we see enterprises routinely overlook this fundamental principle. Potential purchasers of a BPO service need to consider carefully what processes are candidates for BPO (for example, human resources, finance or accounting processes) and whether those processes have unique industry-specific aspects (for example, in healthcare, energy or financial services).