Business Process Outsourcing: BPO Industry Facts

Worldwide BPO market was estimated at $110 billion in 2002 and will grow to $173 billion in 2007, at a 9.2 percent compound annual growth rate (CAGR).
Offshore BPO services will grow from $1.3 billion in 2002 to $24.3 billion in 2007 at an 80% CAGR. Offshore BPO will grow to represent 14% of the total BPO market in 2007.
North America represented 57 percent of the total market in 2003

Source: Gartner Group