5 Indian cities among top global outsourcing / BPO hubs
Reflecting the immense potential of India's information technology and outsourcing prowess, five Indian cities are among the top 10 global emerging outsourcing destinations with Chennai topping the list.
Among the top 10 cities, Hyderabad is ranked at the second position followed by Pune (3rd), Kolkata (5th) and Chandigarh (9th).
The study jointly carried out by Cyber Media's Global Services magazine and investment advisory firm Tholons has drawn up a list of 'Top 50 Emerging Outsourcing Cities' and India is represented with six cities including Coimbatore (21st) while China has five cities.
The Philippines city of Cebu (4th), Vietnamese city of Ho Chi Minh (6th), Colombo (7th), Shanghai (8th) and Beijing (10th) have also found a place in the top-10 chart.
"With the demand-supply gap widening, newer Tier II cities will play a critical role in re-engineered globalisation models," said Tholons Chairman and CEO Avinash Vashistha.
Low cost, developed infrastructure, skilled workers and low attritions are the main reasons for Chennai bagging the top spot.
"Chennai is expected to house more than 73,000 workers of the top three Indian IT companies (TCS, Infosys and Wipro) by 2010," the report said.
In addition, it point out that Chennai is an established location for automotive engineering services, product development and health care BPO. It also houses big names like Accenture, Cognizant, TCS, Infosys, IBM, Satyam and Sun Microsystems.