Saturday, March 24, 2007
Cost Effective Solution: Outsourcing
"The call center industry is now looking to adopt more third-party customer care services than ever before. This means that their horizontal functions will be shifting to more profitable requirements. Additionally, the need to satisfy demand from multiple contact channels as opposed to strictly voice-based services will be crucial for success over the long term.”
India has a winning edge over other countries because
India has a winning edge over other countries because of the following reasons.
- Availability of English speaking, skilled human resources in plenty
- Availability of cheap work force to offer cost effective BPO Solutions.
- Well defined process to address global needs.
- High conscious towards quality.
- Government's support to develop the industry.
- Availability of advance technology at par with western countries.
- Flexible human resources to work in various time zones.
Labels: bpo india
Thursday, March 15, 2007
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Thursday, March 01, 2007
Advantages of BPO
By outsourcing their back office operations to third world countries, companies have the following advantages:
Achieve cost reductions – this is made possible through process improvements, reengineering, and use of technologies that reduce and bring administrative and other costs under control.
Key in on company's main business – with the day-to-day back office operations taken care of, the management is free to impart more time to building the company's core businesses
Obtain outside expertise – Rather than recruiting and training personnel, BPO ensures that domain experts from another company provide the needed guidance and skills.
Meet constantly changing customer demands – many BPO vendors provide the management with flexible and scalable services to meet the customers’ changing requirements, and to support company acquisitions, consolidations, and joint ventures
Achieving revenue increases – by outsourcing non-core processes, companies can focus on increasing their sales and marketshare, develop new products, expand into new markets, and enhance customer service and satisfactions.